Frequently Asked Questions

USA:

If tracking information isn’t updating, it may be because USPS hasn’t scanned it in yet. It could also be a temporary misplacement. Typically, tracking information updates within 1-2 days. 

If the status on your tracking doesn’t change within 48hrs, contact USPS directly through their website. 

International: 

Please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the USA - however, your package is most likely still in transit. If you’re worried about its location, please contact your local shipping carrier. 

If your package does not arrive within 6-8 weeks of the ship date, please send an email to help@bytesizetreasure.com with your order number and I will assist you.

You should receive a tracking number with your order’s shipping notification email. If you can’t find the email, you can use the chat box in the bottom corner of the website - provide your order number and your email to get an update on your order and any tracking information. 

Sticker orders placed with cheaper, untracked postage will not get a tracking number

All in-stock items typically ship out within 2-7 business days, with potential increases during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Items that are made-to-order (shirts, tote bags, towels, mugs) may take a little bit longer (processing times for those are written on the listings).

Upon placing an order, you will receive an order confirmation email. To track your order status, visit the "View Your Order" page via the link in that email. This lets you track your order status. Alternatively, if you use the Shop app, you can get updates that way!

Once your order has shipped, you'll receive another email, this time with a USPS tracking number. (Sticker-only orders that select "no tracking" at checkout do not get tracking numbers, but will still get an email confirmation when shipped!)

If you're interested in knowing if I can include a gift message - I SHORE CAN! Make a note in the Order Notes on the cart page that you would like a gift message and what you would like it to say!

Receipts don’t include the pricing of the items in the order. So no worries on that!

At this time, I don’t offer gift wrapping services.

In-stock items are usually processed and shipped within 2-7 business days. Pre-order or made-to-order items may have longer processing times. You may also experience longer processing times during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Actual delivery time will depend on the shipping method chosen, your location, and of course, the post office. Please remember that once your package is with the post office, its movement is totally out of my hands.

Typically, delivery times are:

USA - 3-10 days

Canada - 1-3 weeks

Other Countries - 1-3 months

All domestic (US) orders have tracking (unless you select the untracked sticker mail option) so you will be able to follow your package until it arrives.

Shipping costs are calculated based on the weight of the items in your order and will be displayed on the shopping cart page before you check out. For most US-based orders, shipping starts at $4.25, while international shipping begins at approximately $12.

Stickers and sticker sheets are eligible for a flat-rate, letter-mail option. Prices are $1.50 for USA orders, $1.75 for Canadian orders, and $2.75 for the rest of the world. Please note that this option does not include tracking and I cannot be held responsible for missing orders.

In-stock items are usually processed and shipped within 2-7 business days. Pre-order or made-to-order items may have longer processing times. You may also experience longer processing times during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Actual delivery time will depend on the shipping method chosen, your location, and of course, the post office. Please remember that once your package is with the post office, its movement is totally out of my hands.

Typically, delivery times are:

USA - 3-10 days

Canada - 1-3 weeks

Other Countries - 1-3 months

All domestic (US) orders have tracking (unless you select the untracked sticker mail option) so you will be able to follow your package until it arrives.

Is the item that is missing a shirt, mug, blanket, or towel?

These items are shipped from a third-party fulfillment center and will be shipped separately from the rest of your order. There are a few other products in the shop that are also made by the same fulfillment center and will be labeled on the product page as "Made to Order." You will get a separate shipping notification for those items.

If the item missing is not one of the items listed above, that means I made a mistake. I do my absolute best to make sure all of your items get to you - but I am a one-woman show, so mistakes can happen.

If you're missing an item not marked as third-party fulfilled product, please contact me ASAP and I’ll fix it!

All in-stock items typically ship out within 2-7 business days, with potential increases during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Items that are made-to-order (shirts, tote bags, towels, mugs) may take a little bit longer (processing times for those are written on the listings).

Upon placing an order, you will receive an order confirmation email. To track your order status, visit the "View Your Order" page via the link in that email. This lets you track your order status. Alternatively, if you use the Shop app, you can get updates that way!

Once your order has shipped, you'll receive another email, this time with a USPS tracking number. (Sticker-only orders that select "no tracking" at checkout do not get tracking numbers, but will still get an email confirmation when shipped!)

You should receive a tracking number with your order’s shipping notification email. If you can’t find the email, you can use the chat box in the bottom corner of the website - provide your order number and your email to get an update on your order and any tracking information. 

Sticker orders placed with cheaper, untracked postage will not get a tracking number

USA:

If tracking information isn’t updating, it may be because USPS hasn’t scanned it in yet. It could also be a temporary misplacement. Typically, tracking information updates within 1-2 days. 

If the status on your tracking doesn’t change within 48hrs, contact USPS directly through their website. 

International: 

Please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the USA - however, your package is most likely still in transit. If you’re worried about its location, please contact your local shipping carrier. 

If your package does not arrive within 6-8 weeks of the ship date, please send an email to help@bytesizetreasure.com with your order number and I will assist you.

I have an address validator installed that will double-check your address at checkout, please take care to make sure it is correct. 

If you entered an incorrect address, email me at help@bytesizetreasure.com ASAP with your order number and the correct shipping address. If the order hasn’t shipped yet, I can still change the address.

If your order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I cannot offer refunds. You can try to use USPS Package Intercept to have the Post Office hold an item, change delivery address, or return to sender. There is a fee associated with this service. 

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.

If you've recently placed an order and noticed an address mistake, please reach out to me immediately by responding to your order receipt. I can easily update the address if the order hasn't been shipped yet.

Once I've shipped an order, please understand that I cannot be held responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer. Regrettably, I cannot offer refunds in such cases."

I'm thrilled to offer shipping to many corners of the globe! Regrettably, there are a few exceptions to this (last updated in December 2023) that I want to acknowledge:

These exceptions are typically based on factors such as the lack of shipping insurance and a higher occurrence of missing packages. Notably, challenges have been observed in specific countries, including Russia and other Commonwealth of Independent States, Argentina, and Mexico.

It's important to note that USPS currently has a temporary suspension of international mail acceptance for a limited list of countries (details at USPS Service Alerts: https://about.usps.com/newsroom/service-alerts/international/welcome.htm).

Furthermore, certain countries have implemented new shipping and packaging regulations that, unfortunately, I am currently unable to accommodate. This list includes Germany, Belgium, France, and Austria. 

I appreciate your understanding as I navigate these challenges to provide the best service possible.

Most international orders can take 2-7 weeks to arrive depending upon where you live. 

There is always the possibility that items get held up in customs for inspections. Customs delays can add 1-2 weeks to transit time. Please note that any customs fees are the responsibility of the buyer. I will not mark international orders as gifts or at a lower value to help avoid customs and/or taxes. It is illegal and puts my business at risk.

Fulfillment time and shipping time for made-to-order items may vary as they are processed from a third party.

Once your package leaves my hands, I regret to inform you that I no longer have control over its journey. I provide tracking numbers for all orders, and tracking is generally reliable for monitoring your package's progress.

However, if you suspect your package may be lost, please contact your Local USPS Post Office as they are far better equipped to assist you in the following scenarios:

• Your mail carrier may have marked the package as delivered prematurely; it could still arrive in a day or two (this is more common than you might expect).
• Your package might have been delivered to a neighbor. I suggest checking with your neighbors, as many carriers will inquire about this before initiating a claim.
• If your mail carrier attempted delivery but was unsuccessful, they usually make another attempt on the next business day. Sometimes, waiting an additional business day can resolve the issue.
• Verify that the address provided was accurate and up-to-date. Occasionally, problems arise if an outdated address is associated with your account.
• For international (non-U.S.) orders, it's not unusual for tracking to pause for several days, especially when clearing customs. Please be patient if you encounter this situation.
• International (non-U.S.) orders may have customs fees due before delivery. Contact your local postal service promptly to avoid the package being returned to the sender.

Refunds, exchanges, or reshipments will not be provided for packages marked as "delivered" with a shipping label that matches the original shipping receipt. In most cases, I do not offer refunds or replacements for packages labeled as "in transit" because they often eventually arrive or are returned to us. Refunds will not be issued for international packages left unclaimed at customs.

If your package has been marked as undeliverable for any reason, it should be returned to the sender. Upon its return, I will assess the situation and offer either the opportunity to reship the items to you, (with repayment of shipping fees) or a refund of the order total (minus the original shipping fees and taxes).

Delivery estimates are subject to change due to potential delays in manufacturing, shipping, holidays, etc. Customers will be updated accordingly!

Additionally, updates will also be made through my social media and on the pre-order info page.

If you purchase an item of pre-order status alongside an in-stock product, then your order will be put on hold so that we can combine it with your pre-ordered item to save on shipping costs. Please keep this in mind when ordering!

If you want in-stock items faster, you'll need to place separate orders.

USA:

If tracking information isn’t updating, it may be because USPS hasn’t scanned it in yet. It could also be a temporary misplacement. Typically, tracking information updates within 1-2 days. 

If the status on your tracking doesn’t change within 48hrs, contact USPS directly through their website. 

International: 

Please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the USA - however, your package is most likely still in transit. If you’re worried about its location, please contact your local shipping carrier. 

If your package does not arrive within 6-8 weeks of the ship date, please send an email to help@bytesizetreasure.com with your order number and I will assist you.

You should receive a tracking number with your order’s shipping notification email. If you can’t find the email, you can use the chat box in the bottom corner of the website - provide your order number and your email to get an update on your order and any tracking information. 

Sticker orders placed with cheaper, untracked postage will not get a tracking number

All in-stock items typically ship out within 2-7 business days, with potential increases during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Items that are made-to-order (shirts, tote bags, towels, mugs) may take a little bit longer (processing times for those are written on the listings).

Upon placing an order, you will receive an order confirmation email. To track your order status, visit the "View Your Order" page via the link in that email. This lets you track your order status. Alternatively, if you use the Shop app, you can get updates that way!

Once your order has shipped, you'll receive another email, this time with a USPS tracking number. (Sticker-only orders that select "no tracking" at checkout do not get tracking numbers, but will still get an email confirmation when shipped!)

If you're interested in knowing if I can include a gift message - I SHORE CAN! Make a note in the Order Notes on the cart page that you would like a gift message and what you would like it to say!

Receipts don’t include the pricing of the items in the order. So no worries on that!

At this time, I don’t offer gift wrapping services.

In-stock items are usually processed and shipped within 2-7 business days. Pre-order or made-to-order items may have longer processing times. You may also experience longer processing times during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Actual delivery time will depend on the shipping method chosen, your location, and of course, the post office. Please remember that once your package is with the post office, its movement is totally out of my hands.

Typically, delivery times are:

USA - 3-10 days

Canada - 1-3 weeks

Other Countries - 1-3 months

All domestic (US) orders have tracking (unless you select the untracked sticker mail option) so you will be able to follow your package until it arrives.

Shipping costs are calculated based on the weight of the items in your order and will be displayed on the shopping cart page before you check out. For most US-based orders, shipping starts at $4.25, while international shipping begins at approximately $12.

Stickers and sticker sheets are eligible for a flat-rate, letter-mail option. Prices are $1.50 for USA orders, $1.75 for Canadian orders, and $2.75 for the rest of the world. Please note that this option does not include tracking and I cannot be held responsible for missing orders.

In-stock items are usually processed and shipped within 2-7 business days. Pre-order or made-to-order items may have longer processing times. You may also experience longer processing times during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Actual delivery time will depend on the shipping method chosen, your location, and of course, the post office. Please remember that once your package is with the post office, its movement is totally out of my hands.

Typically, delivery times are:

USA - 3-10 days

Canada - 1-3 weeks

Other Countries - 1-3 months

All domestic (US) orders have tracking (unless you select the untracked sticker mail option) so you will be able to follow your package until it arrives.

Is the item that is missing a shirt, mug, blanket, or towel?

These items are shipped from a third-party fulfillment center and will be shipped separately from the rest of your order. There are a few other products in the shop that are also made by the same fulfillment center and will be labeled on the product page as "Made to Order." You will get a separate shipping notification for those items.

If the item missing is not one of the items listed above, that means I made a mistake. I do my absolute best to make sure all of your items get to you - but I am a one-woman show, so mistakes can happen.

If you're missing an item not marked as third-party fulfilled product, please contact me ASAP and I’ll fix it!

All in-stock items typically ship out within 2-7 business days, with potential increases during busy periods (such as convention season, an influx of orders after a shop update, or major USA holidays). 

Items that are made-to-order (shirts, tote bags, towels, mugs) may take a little bit longer (processing times for those are written on the listings).

Upon placing an order, you will receive an order confirmation email. To track your order status, visit the "View Your Order" page via the link in that email. This lets you track your order status. Alternatively, if you use the Shop app, you can get updates that way!

Once your order has shipped, you'll receive another email, this time with a USPS tracking number. (Sticker-only orders that select "no tracking" at checkout do not get tracking numbers, but will still get an email confirmation when shipped!)

You should receive a tracking number with your order’s shipping notification email. If you can’t find the email, you can use the chat box in the bottom corner of the website - provide your order number and your email to get an update on your order and any tracking information. 

Sticker orders placed with cheaper, untracked postage will not get a tracking number

USA:

If tracking information isn’t updating, it may be because USPS hasn’t scanned it in yet. It could also be a temporary misplacement. Typically, tracking information updates within 1-2 days. 

If the status on your tracking doesn’t change within 48hrs, contact USPS directly through their website. 

International: 

Please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the USA - however, your package is most likely still in transit. If you’re worried about its location, please contact your local shipping carrier. 

If your package does not arrive within 6-8 weeks of the ship date, please send an email to help@bytesizetreasure.com with your order number and I will assist you.

I have an address validator installed that will double-check your address at checkout, please take care to make sure it is correct. 

If you entered an incorrect address, email me at help@bytesizetreasure.com ASAP with your order number and the correct shipping address. If the order hasn’t shipped yet, I can still change the address.

If your order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I cannot offer refunds. You can try to use USPS Package Intercept to have the Post Office hold an item, change delivery address, or return to sender. There is a fee associated with this service. 

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.

If you've recently placed an order and noticed an address mistake, please reach out to me immediately by responding to your order receipt. I can easily update the address if the order hasn't been shipped yet.

Once I've shipped an order, please understand that I cannot be held responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer. Regrettably, I cannot offer refunds in such cases."

I'm thrilled to offer shipping to many corners of the globe! Regrettably, there are a few exceptions to this (last updated in December 2023) that I want to acknowledge:

These exceptions are typically based on factors such as the lack of shipping insurance and a higher occurrence of missing packages. Notably, challenges have been observed in specific countries, including Russia and other Commonwealth of Independent States, Argentina, and Mexico.

It's important to note that USPS currently has a temporary suspension of international mail acceptance for a limited list of countries (details at USPS Service Alerts: https://about.usps.com/newsroom/service-alerts/international/welcome.htm).

Furthermore, certain countries have implemented new shipping and packaging regulations that, unfortunately, I am currently unable to accommodate. This list includes Germany, Belgium, France, and Austria. 

I appreciate your understanding as I navigate these challenges to provide the best service possible.

Most international orders can take 2-7 weeks to arrive depending upon where you live. 

There is always the possibility that items get held up in customs for inspections. Customs delays can add 1-2 weeks to transit time. Please note that any customs fees are the responsibility of the buyer. I will not mark international orders as gifts or at a lower value to help avoid customs and/or taxes. It is illegal and puts my business at risk.

Fulfillment time and shipping time for made-to-order items may vary as they are processed from a third party.

Once your package leaves my hands, I regret to inform you that I no longer have control over its journey. I provide tracking numbers for all orders, and tracking is generally reliable for monitoring your package's progress.

However, if you suspect your package may be lost, please contact your Local USPS Post Office as they are far better equipped to assist you in the following scenarios:

• Your mail carrier may have marked the package as delivered prematurely; it could still arrive in a day or two (this is more common than you might expect).
• Your package might have been delivered to a neighbor. I suggest checking with your neighbors, as many carriers will inquire about this before initiating a claim.
• If your mail carrier attempted delivery but was unsuccessful, they usually make another attempt on the next business day. Sometimes, waiting an additional business day can resolve the issue.
• Verify that the address provided was accurate and up-to-date. Occasionally, problems arise if an outdated address is associated with your account.
• For international (non-U.S.) orders, it's not unusual for tracking to pause for several days, especially when clearing customs. Please be patient if you encounter this situation.
• International (non-U.S.) orders may have customs fees due before delivery. Contact your local postal service promptly to avoid the package being returned to the sender.

Refunds, exchanges, or reshipments will not be provided for packages marked as "delivered" with a shipping label that matches the original shipping receipt. In most cases, I do not offer refunds or replacements for packages labeled as "in transit" because they often eventually arrive or are returned to us. Refunds will not be issued for international packages left unclaimed at customs.

If your package has been marked as undeliverable for any reason, it should be returned to the sender. Upon its return, I will assess the situation and offer either the opportunity to reship the items to you, (with repayment of shipping fees) or a refund of the order total (minus the original shipping fees and taxes).

Delivery estimates are subject to change due to potential delays in manufacturing, shipping, holidays, etc. Customers will be updated accordingly!

Additionally, updates will also be made through my social media and on the pre-order info page.

If you purchase an item of pre-order status alongside an in-stock product, then your order will be put on hold so that we can combine it with your pre-ordered item to save on shipping costs. Please keep this in mind when ordering!

If you want in-stock items faster, you'll need to place separate orders.

A substantial portion of my eco-friendly packaging is sourced from Eco-Enclose. While they may not be the most budget-friendly option, their extensive range of mailers, boxes, and packaging materials comes with clear information on the lifecycle of each product.

If you'd interested in giving Eco-Enclose a try, you can enjoy $20 off your first order of $50+ by clicking this link!

For small businesses eager to take their first steps into eco-conscious shipping, I invite you to explore my resource blog. Inside, you'll find a wealth of insights, tips, and sources I've gathered just for you. It's your guide to a more sustainable shipping journey!

My commitment to eco-friendly shipping materials is unwavering. I take pride in the fact that all the packaging and shipping materials I use are either recyclable, biodegradable, or home compostable.

Most orders will include a small card that provides guidance on how to sustainably dispose of packaging materials. If you also ship packages, consider saving these materials for reuse—I do the same!

For specific questions about recycling various components of my packaging, please visit my Recycling page.

Our 3D Sharakgotchi figurines are meticulously handcrafted, and due to their extensive handmade nature, we produce them in limited batches. These batches are typically released 1-2 times per year, depending on our time availability.

Stay tuned on our social media channels for updates! We'll share information leading up to the next launch when we're gearing up to release the next batch.

I often restock items that are out of stock, but please note that some products are discontinued to make way for new designs. Any item in the “Last Chance” or “Clearance” section will not be restocked. 

If an item is no longer visible on the website, it's unlikely to be restocked. 

Given the artist-made nature of this shop, certain items may have limited production runs, with only one or two available. To secure the items you love, it's advisable to make your purchase sooner rather than later!

If your acrylic pin/keychain arrives with what appears to be scratches or dull colors, there's a good chance it still has its protective film intact. This film is meant to shield the charm during production and during transit.

I typically leave this film on to ensure your keychain arrives in pristine condition. Lately, I've been initiating the peeling process in one corner to make it easier for you to remove the protective film when your keychain arrives.

However, there might be times when I forget, and in such cases, here's a simple guide on how to remove the film: use your nail or the tip of a sewing needle to gently scratch along the edge of the pin/keychain. You'll notice the film starting to peel, and from there, it's easy to remove completely.

All of my vinyl stickers are designed to withstand various conditions. They are Waterproof, Weatherproof, UV-protected, and Scratch-Resistant (unless otherwise noted in the product description).

Matte Vinyl Stickers: These stickers are not only durable but also dishwasher safe, making them suitable for use on drinkware. Just remember to place them on the top rack!

Holographic Stickers: While these stickers have their unique charm, they have a shorter outdoor life and are NOT dishwasher safe.

Sticker Sheets: My Sticker Sheets share the same durability characteristics. They are printed on high quality vinyl, so they are waterproof, weatherproof, and UV-protected to ensure they stand up to various environments.

I have my T-Shirts/Hoodies printed via a fulfillment center using the Direct-To-Garment (DTG) method, where a digital printer applies my design directly onto the garment. These water-based inks do not contain PVC, phthalates, or AZO dyes, aligning with my commitment to eco-friendly practices.

It's important to note that DTG printing differs from Screen Printing. In DTG, the ink's thickness is not as substantial as that used in Screen Printing, resulting in a softer touch.

Yes, I shore do!

Head on over to my Wholesale page for more information.

If you be thinkin' 'bout gettin' a tattoo of me art, hoist the colors and set sail for adventure! But I've got a few friendly requests:

Exclusive Tattoo Design: Please ensure that the tattoo artist does not offer my artwork as a "flash" design for other patrons. I want your tattoo to be unique and special.

Artist Credit: If the tattoo artist displays or shares a photo of the finished tattoo, I kindly request that they credit my work with a mention like this: "Credit: ByteSizeTreasure.com."

Share the Final Tattoo: I'd love to see how your tattoo turned out! Please send me a photo of the final inked masterpiece; it's always a joy to see my art come to life on your skin!

Thank you for considering my artwork for your tattoo, and I can't wait to see the result!

Many products are ordered in large quantities (most times over 100 at a time) and a single item just cannot be customized.

Items I make myself or have made through a print-on-demand service can potentially be customized. This includes notebooks, puzzles, apparel items, tote bags, and stickers. Feel free to contact me and ask but I can't make any guarantees.

I have a vast Species Index page, featuring the animals I’ve drawn and transformed into delightful products available for purchase. 

The list is extensive, with a work-in-progress queue that's equally, if not more, extensive. 😄

Feel free to contribute to the creative process by suggesting animals for future drawings! You're welcome to fill out this form to recommend animals you'd like to see in my future work.

I've brought to life a diverse array of animals, including over 60 species of sharks, 36 species of rays, 50+ species of bony fish, 20+ species of cephalopods, and many more.

Explore the shop using the search box to find products featuring your favorite animals. I've diligently tagged each product with common names, family names, and animal types to facilitate your search (though I might have missed a tag here and there).

For a comprehensive guide, you can refer to my Species Index page, organized by animal type and in alphabetical order. This index will assist you in discovering precisely what you're looking for among my diverse creations.