FAQ - Frequently Asked Questions

Shipping
Sustainability
Product Information
Artwork & Design
Returns & Exchanges
Privacy Policy
Shipping
I can't find my tracking number!
You should receive a tracking number when you get your order confirmation email. If the email never came, use the chat box in the bottom corner - it will ask for your order number and email and give you an update on your order and any tracking information.

Sticker orders placed with cheaper, untracked postage do not get a tracking number.
How much does shipping cost?
Shipping is calculated based on weight and will be calculated in the shopping cart page. Most US-based shipping prices start at $4.25 and most international shipping prices start at around $12.

For stickers & sticker sheets, I now offer a flat-rate, letter-mail option. Prices are $1.50 for US orders, $1.75 for Canadian orders, and $2.75 for the rest of the world. Please note that there is NO tracking for these orders and I cannot be held responsible if an order goes missing. 
I think my package might be lost!
 

Once your package leaves my hands, I unfortunately have no control over the package. 

If the package has been marked as delivered, you will need to contact your local post office immediately!

They will be able to help you more than I as one of the following might be the cause:

  • Your mail carrier may have marked the package as delivered early - it could show up in a day or two.
  • Your mail carrier delivered your package to a neighbor. Check with your neighbors to see. Many carriers will ask if you've done this before starting a claim.
  • Your mail carrier attempted to deliver the package but was unable to. Usually your carrier will make another attempt on the next business day. Sometimes, the only thing to do is wait an additional business day to see if the package shows up.
  • Your package was sent to the wrong address. Sometimes this happens if you have an outdated address for your account. Double check that the address was correct. 
  • Delivery of your package was unsuccessful. This can happen for a variety of reasons, but normally in this case, the package will be sent back to me. If I get any return packages, I'll try my best to contact you via email to confirm a delivery address before I send it back to you.
  • Your package is lost or stolen. If you suspect your package has been stolen or was lost in transit, please open a mail theft case with USPS and get in touch with me.

It is your responsibility to file a claim with the Post Office in regards to lost packages marked as "delivered." 

I entered the wrong email on my order! What can I do?
I have an address validator installed that will double-check your address at checkout, please take care to make sure it is correct. 

Please email me at help@bytesizetreasure.com ASAP with your order number and the correct shipping address. If the order hasn’t shipped yet, I can still change the address.

If your order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I cannot offer refunds. 

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.
I placed multiple orders - can I combine shipping?
I can combine orders and refund shipping overage as long as no orders have been shipped out yet (and none of the products are made by a fulfillment service). Contact me ASAP with the order numbers of the orders you would like to combine!
Can you include a gift message?
I SHORE CAN! Make a note in the Order Notes on the cart page that you would like a gift message and what you would like it to say!
What is a "Seconds Grade" pin?
Second Grade (B Grade) pins have small defects or flaws. Many times you may not even notice the issue. Many pin makers sell them at a discount due to minor flaws like slight color discrepancies, tiny specks, or small scratches in the metal. Seconds are perfect for everyday use and adventuring! All seconds sales are final!
An item is missing from my package!
Is the item that is missing a shirt, mug, blanket, or towel? These items are shipped from a third-party fulfillment center and will be shipped separately from the rest of your order. There are a few other products in the shop that are also made by the same fulfillment center and will be labeled on the product page as "Made to Order."

I do my absolute best to make sure all of your items get to you - but I am a one-woman show, so mistakes can happen. If you're missing an item not marked as third-party fulfilled product, please contact me ASAP and I’ll fix it!
I ordered a pre-order item - when is it going to ship?
Delivery estimates are subject to change due to potential delays in manufacturing, shipping, holidays, etc. Customers will be updated accordingly!

Additionally, updates will also be made through my social media and on the pre-order info page.

If you purchase an item of pre-order status alongside an in-stock product, then your order will be put on hold so that we can combine it with your pre-ordered item to save on shipping costs. Please keep this in mind when ordering!

If you want in-stock items faster, you'll need to place separate orders. 
Do you ship worldwide?
I ship worldwide with few exceptions; typically due to the lack of shipping insurance and the high rate of missing packages going to the following countries: Russia and Commonwealth of Independent States countries.

Due to the ongoing COVID pandemic, many countries are not allowing incoming packages. I am constantly keeping up-to-date and monitoring the USPS international shipping page. 

The following countries are not accepting in-bound parcels from the United States and I am unable to ship orders to these places: Ukraine, Cuba, Iran, North Korea, Sudan, and Syria. 
How long will my order take to arrive? (International)
Most international orders won't have complete tracking and can take 2-7 weeks to arrive depending upon where you live.

There is always the possibility that items get held up in customs for inspections. Customs delays can add 1-2 weeks to transit time.

I am NOT responsible for any customs fees you may need to pay and I will not mark international orders as a lower value to help avoid customs and/or taxes. It is illegal!

Fulfillment time and shipping time for made-to-order items may vary as they are processed from a third party.

Due to the ongoing COVID-19, you may experience some delays. Please refer to the COVID-19 update page for more information.
My tracking information isn't updating! (International)
As an international customer, please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the US - however, your package is fully insured and it is most likely in transit.

If your package does not arrive within 6-8 weeks of the ship date, please send an email to help@bytesizetreasure.com with your order number and I will assist you.
Can I return an item?

I will accept returns. I ask that you reach out about your return within 3 days of delivery and ship your items back within 7 days.
Buyers are responsible for return shipping costs and items must be returned in their original conditions. 

Items that CANNOT be returned include:

  • Custom or personalized items
  • Digital Downloads
  • Items on Sale - including seconds sale pins
  • Print-on-Demand items - including, but not limited to apparel, tote bags, towels, and mugs
  • Face Masks and Neck Gaiters.
Has my order shipped yet?
You get an order confirmation email when you place an order - when you "View Your Order" the page you will be taken to lets you track your order status.

You will also receive a shipping confirmation with a USPS tracking number as soon as your order ships out. (Sticker-only orders that select "no tracking" at checkout do not get tracking numbers, but will get an email confirmation when shipped!)

Don't see an email from me? Check your spam!
When will my order ship?
All in-stock items typically ship out within 1-9 business days. That number may increase during convention season or when theres a large influx of orders. Items that are made-to-order (shirts, tote bags, towels, mugs) may take a little bit longer (processing times for those are written on the listings).

Once your order has shipped, you'll receive an email with a tracking number attached.
How long will my order take to arrive?
Actual delivery time will depend on the shipping method chosen, your location, and of course, the post office. Please remember that once your package is with the post office, it's totally out of my hands.

All domestic (US) orders have tracking (unless you select the untracked sticker mail option) so you will be able to follow your package until it arrives. Typically, orders in the US take 1-7 business days. 

Due to the ongoing COVID-19, you may experience some delays. Please refer to the COVID-19 update page for more information.
I can't find my tracking number!
You should receive a tracking number when you get your order confirmation email. If the email never came, use the chat box in the bottom corner - it will ask for your order number and email and give you an update on your order and any tracking information.

Sticker orders placed with cheaper, untracked postage do not get a tracking number.
How much does shipping cost?
Shipping is calculated based on weight and will be calculated in the shopping cart page. Most US-based shipping prices start at $4.25 and most international shipping prices start at around $12.

For stickers & sticker sheets, I now offer a flat-rate, letter-mail option. Prices are $1.50 for US orders, $1.75 for Canadian orders, and $2.75 for the rest of the world. Please note that there is NO tracking for these orders and I cannot be held responsible if an order goes missing. 
I think my package might be lost!
 

Once your package leaves my hands, I unfortunately have no control over the package. 

If the package has been marked as delivered, you will need to contact your local post office immediately!

They will be able to help you more than I as one of the following might be the cause:

  • Your mail carrier may have marked the package as delivered early - it could show up in a day or two.
  • Your mail carrier delivered your package to a neighbor. Check with your neighbors to see. Many carriers will ask if you've done this before starting a claim.
  • Your mail carrier attempted to deliver the package but was unable to. Usually your carrier will make another attempt on the next business day. Sometimes, the only thing to do is wait an additional business day to see if the package shows up.
  • Your package was sent to the wrong address. Sometimes this happens if you have an outdated address for your account. Double check that the address was correct. 
  • Delivery of your package was unsuccessful. This can happen for a variety of reasons, but normally in this case, the package will be sent back to me. If I get any return packages, I'll try my best to contact you via email to confirm a delivery address before I send it back to you.
  • Your package is lost or stolen. If you suspect your package has been stolen or was lost in transit, please open a mail theft case with USPS and get in touch with me.

It is your responsibility to file a claim with the Post Office in regards to lost packages marked as "delivered." 

I entered the wrong email on my order! What can I do?
I have an address validator installed that will double-check your address at checkout, please take care to make sure it is correct. 

Please email me at help@bytesizetreasure.com ASAP with your order number and the correct shipping address. If the order hasn’t shipped yet, I can still change the address.

If your order has already shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by you, the buyer, and I cannot offer refunds. 

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.
I placed multiple orders - can I combine shipping?
I can combine orders and refund shipping overage as long as no orders have been shipped out yet (and none of the products are made by a fulfillment service). Contact me ASAP with the order numbers of the orders you would like to combine!
Can you include a gift message?
I SHORE CAN! Make a note in the Order Notes on the cart page that you would like a gift message and what you would like it to say!
What is a "Seconds Grade" pin?
Second Grade (B Grade) pins have small defects or flaws. Many times you may not even notice the issue. Many pin makers sell them at a discount due to minor flaws like slight color discrepancies, tiny specks, or small scratches in the metal. Seconds are perfect for everyday use and adventuring! All seconds sales are final!
An item is missing from my package!
Is the item that is missing a shirt, mug, blanket, or towel? These items are shipped from a third-party fulfillment center and will be shipped separately from the rest of your order. There are a few other products in the shop that are also made by the same fulfillment center and will be labeled on the product page as "Made to Order."

I do my absolute best to make sure all of your items get to you - but I am a one-woman show, so mistakes can happen. If you're missing an item not marked as third-party fulfilled product, please contact me ASAP and I’ll fix it!
I ordered a pre-order item - when is it going to ship?
Delivery estimates are subject to change due to potential delays in manufacturing, shipping, holidays, etc. Customers will be updated accordingly!

Additionally, updates will also be made through my social media and on the pre-order info page.

If you purchase an item of pre-order status alongside an in-stock product, then your order will be put on hold so that we can combine it with your pre-ordered item to save on shipping costs. Please keep this in mind when ordering!

If you want in-stock items faster, you'll need to place separate orders. 
Do you ship worldwide?
I ship worldwide with few exceptions; typically due to the lack of shipping insurance and the high rate of missing packages going to the following countries: Russia and Commonwealth of Independent States countries.

Due to the ongoing COVID pandemic, many countries are not allowing incoming packages. I am constantly keeping up-to-date and monitoring the USPS international shipping page. 

The following countries are not accepting in-bound parcels from the United States and I am unable to ship orders to these places: Ukraine, Cuba, Iran, North Korea, Sudan, and Syria. 
How long will my order take to arrive? (International)
Most international orders won't have complete tracking and can take 2-7 weeks to arrive depending upon where you live.

There is always the possibility that items get held up in customs for inspections. Customs delays can add 1-2 weeks to transit time.

I am NOT responsible for any customs fees you may need to pay and I will not mark international orders as a lower value to help avoid customs and/or taxes. It is illegal!

Fulfillment time and shipping time for made-to-order items may vary as they are processed from a third party.

Due to the ongoing COVID-19, you may experience some delays. Please refer to the COVID-19 update page for more information.
My tracking information isn't updating! (International)
As an international customer, please be aware that different countries handle tracking numbers very differently. Most of the time, the tracking number for standard shipping will stop updating once the package has left the US - however, your package is fully insured and it is most likely in transit.

If your package does not arrive within 6-8 weeks of the ship date, please send an email to help@bytesizetreasure.com with your order number and I will assist you.
Can I return an item?

I will accept returns. I ask that you reach out about your return within 3 days of delivery and ship your items back within 7 days.
Buyers are responsible for return shipping costs and items must be returned in their original conditions. 

Items that CANNOT be returned include:

  • Custom or personalized items
  • Digital Downloads
  • Items on Sale - including seconds sale pins
  • Print-on-Demand items - including, but not limited to apparel, tote bags, towels, and mugs
  • Face Masks and Neck Gaiters.
Has my order shipped yet?
You get an order confirmation email when you place an order - when you "View Your Order" the page you will be taken to lets you track your order status.

You will also receive a shipping confirmation with a USPS tracking number as soon as your order ships out. (Sticker-only orders that select "no tracking" at checkout do not get tracking numbers, but will get an email confirmation when shipped!)

Don't see an email from me? Check your spam!
When will my order ship?
All in-stock items typically ship out within 1-9 business days. That number may increase during convention season or when theres a large influx of orders. Items that are made-to-order (shirts, tote bags, towels, mugs) may take a little bit longer (processing times for those are written on the listings).

Once your order has shipped, you'll receive an email with a tracking number attached.
How long will my order take to arrive?
Actual delivery time will depend on the shipping method chosen, your location, and of course, the post office. Please remember that once your package is with the post office, it's totally out of my hands.

All domestic (US) orders have tracking (unless you select the untracked sticker mail option) so you will be able to follow your package until it arrives. Typically, orders in the US take 1-7 business days. 

Due to the ongoing COVID-19, you may experience some delays. Please refer to the COVID-19 update page for more information.
What sort of packaging do you use?
Running a sustainable business is something that is very important to me. Most of my packaging materials are either recycled and/or recyclable, or compostable - with very, very few exceptions. 
  • Sticker sheets may come pre-boarded in eco-friendly cello bags and a recycled backing board.
  • Stickers may be packed in eco-friendly glassine bags, which is 100% recyclable and biodegradable with a recycled cardboard backing to help protect them during shipping.
  • Small items, such as keychains, lanyards are wrapped in paper bags and placed inside either a cardboard mailer or a bubble mailer-- both can be recycled! Keychains will arrive in the same little cello bags in which my manufacturer sent them to me to avoid excess waste. 
  • Enamel pins will arrive wrapped in paper or corrugated cardboard and shipped in boxes. None of my enamel pins will be packaged into cellophane bags!
  • Garments may arrive in soft mailers; these can also be recycled at your local grocery store.

I reuse all packaging materials from items shipped to my home (boxes, bubble wrap, air bags, wrapping paper, etc) - please pay it forward and recycle your packaging materials. 

Refer to my Sustainability Page for a more information.

How can I recycle shipping packaging?
Most orders will come with a little card, explaining how to sustainably get rid of packaging materials. If you ship out packages yourself, you can hold onto packaging materials to reuse. This is what I do! 

You can see if you have a friend that may need some of the materials. If not, all bubble mailers and soft plastic bags can be recycled at your local grocery store!
What is DTG printing mentioned on Apparel items?
Our TShirts are printed using Direct-To-Garment (DTG) printing - a method where a digital printer prints my design directly onto a garment.
All of the inks used are water-based. They do not contain PVC, phthalates, or AZO dyes. DTG printing is not the same as Screen Printing. The thickness of the ink in DTG is not as thick as that of Screen Printing and will be softer to the touch.

Please refer to product information for more information and care instructions.
Are your stickers waterproof? UV-protected? Can I use them on my car?

All of my vinyl stickers are Waterproof, Weatherproof, UV-protected, and Scratch-Resistant (unless noted in product description).

  • Matte Vinyl stickers are also dishwasher safe, so they can be used on drinkware. (Top-rack only!!)
  • Holographic stickers have a shorter outdoor life and are NOT dishwasher safe.
  • Vinyl Sticker Sheets are also waterproof, weatherproof, and UV-protected.
The acrylic keychain I bought isn't shiny and the colors seem muted!
Acrylic keychains are printed onto acrylic and cut out with a laser. A semi-clear film covers the artwork during the cutting process to protect the print.

I typically do not peel this film off before shipping out to keep your keychain looking like new until its in your hands. Using your nail or an edge of a pair of scissors, scratch on the edge of the keychain until you see the film start to rip. You’ll be able to peel it right off to show off shiny, vibrant colors underneath! 
The product I want is out of stock; will it be restocked?
Unless an item has been in the "Last Chance" or "Clearance" section of the shop - chances are it will be restocked! 
Do you take custom requests or art commissions?
At the moment, I'm so busy running the online shop, vending at conventions and doing freelance work that I cannot dedicate any time to doing custom artwork or commissions.

I may offer commission slots around the holidays, so keep an eye out on social media for more information. 
Can I get a tattoo featuring your artwork?

Absolutely! I only have a few requests:

  • The tattoo artist cannot offer my artwork as a "flash" design for patrons other than yourself
  • The tattoo artist should credit my work if they display or post a photo of the finished tattoo (Credit: ByteSizeTreasure.com)
  • You should definitely send me a photo of the final tattoo and show me how it turned out!! 
Can you design merch based on my favorite show/movie/etc?
That's going to be a no. I do draw silly parodies based on certain properties that I enjoy, but I won't draw "fanart" of copyrighted characters as it crosses the line into copyright infringement. 
Can I use your designs/images/photos for my own project?
This is a very firm No. You cannot use any of my work without my written permission. I own the copyright to every Byte Size Treasure character, product, design, and image. And I am very serious about defending my intellectual property rights! 
I found a knockoff/counterfeit of a BST design!!
Fighting art theft is tough and never-ending and I appreciate all the help I can get to finding counterfeit items. If you spot a counterfeit, please contact me with my contact form. 
Do you sell your items wholesale?
Yes! I'm building out my stockists page and would love to add you to the list! Contact me for more information.
Can you customize a product for me?
Many products are ordered in large quantities (sometimes over 100 at a time) and a single item just cannot be customized.

Items I make myself or have made through a print-on-demand service can potentially be customized. This includes notebooks, puzzles, apparel items, tote bags, and stickers. Feel free to contact me and ask but I can't make any guarantees. 
Can I exchange an item?
At this time, I cannot offer exchanges. If an item arrives damaged, or you receive the wrong item - please contact me immediately and I’ll fix it to the best of my ability.
Can I cancel my order?
Please contact me ASAP if you need to cancel your order. If a package has already been shipped, I cannot offer cancelations.

Once the item has reached you, you can send it back. Please let me know when you are returning an item so I know to expect it in the mail.
An item came in damaged!
I do my best to pack items carefully to ensure they arrive safely. If your item arrives damaged, please contact me ASAP with photos of the damaged item and packaging.

I use the photos to approach the post office if I need to file an insurance claim.
I received the wrong item!
I do my absolute best to make sure the right items get to the right people - but I am a one-woman show, so mistakes can happen. If you received the wrong item, please contact me ASAP and I’ll fix it!
How do I use your information?
I only use your shipping address, billing address, and contact information to communicate with you about your order, to fulfill your order and for legal reasons (like paying my taxes).

For more information, please refer to the full Privacy Policy.
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