Given the surge in orders and the ongoing challenges posed by the ongoing pandemic, I'm currently dispatching orders to the post office 1-2 times per week.

Shipping costs are calculated based on the total weight of the items in your order, and you'll have full visibility of these costs before finalizing your checkout.

General Shipping Delivery Times:

• USA - 3-10 days
• Canada - 1-3 weeks
• Other Countries - 1-3 months

I'm proud to say that nearly all of our packaging materials are eco-friendly, with a focus on being biodegradable, recycled, and recyclable. For more details, be sure to explore my Sustainability Promise page!

Looking to snag some apparel, mugs, or blankets?

These special items do require a tad more patience, as they are printed on-demand through a fulfillment company. They usually set sail using USPS Priority Mail, though sometimes they may embark on their journey via UPS or DHL.

As of December 2024, here's the current production timeline for these items:

• Apparel & Tote Bags: 3-6 business days
• Coffee Mugs: 2-5 business days
• Throw Blankets & Beach Towels: 2-5 business days

When it comes to shipping, we've got a couple of options for you:

• USPS Ground Advantage: This is the go-to choice for lightweight items under 1lb. It's not only budget-friendly but also incredibly reliable. You can typically expect your delivery within 3-7 business days (after shipping).
• USPS Priority Mail: If your order tips the scales at over 1lb, Priority Mail is the way to go. It's speedier than First Class/Ground and usually delivers within 1-5 business days.

Ground Advantage & Priority Mail shipping options come with handy tracking numbers. Once your order sets sail, we'll shoot you an email notification complete with the tracking number. Do keep in mind that while we aim to provide accurate delivery estimates, they are not guaranteed and don't include our processing time.

For orders with fewer than 5 flat items (stickers and sticker sheets) I have an economical choice for you: a flat-rate, letter mail option available at checkout.

I send these via USPS First Class shipping, and it's open to both domestic and international customers.

A quick heads-up, though: this shipping option does not include tracking!! Keep that in mind as you make your choice!

If your order hasn't made its grand entrance within the estimated shipping window and tracking information is either unavailable or stagnant, here are a few steps to take:

1. First, it's a good idea to contact your local post office. They are the experts in navigating the postal system and can provide valuable insights.
2. Expand your search by checking with your leasing office, neighbors, and any other relevant parties who might have information on your package's whereabouts.

Once you've exhausted these avenues, don't hesitate to reach out to me, and I'll do my utmost to assist you. Please bear in mind that I don't have control over the postal system, and once your item is in the hands of USPS, its journey is beyond my influence.

In cases where you suspect your package has been stolen or misdelivered, it's essential to contact your local post office and, if necessary, involve local authorities. Regrettably, I cannot offer refunds for lost or stolen packages.

• Damaged Items: I take great care in packing your items to ensure they reach you in pristine condition. However, if, by some unfortunate twist of fate, your item arrives damaged, please reach out to me within one week of delivery. Be sure to include your order number and attach photos of both the damaged item and its packaging.
• Missing Items (made to order items): Is there a noticeable absence in your order, perhaps a shirt, mug, blanket, or towel? These items are dispatched from a third-party fulfillment center and often travel separately from the rest of your order.

While I do my utmost to ensure every item finds its way to you, I must admit that as a one-woman show, occasional mistakes can occur. If you're missing an item that's not designated as a third-party fulfilled product, please don't hesitate to contact me within one week of delivery, and I'll swiftly make it right!

While the shipping platform I use typically offers tracking for most countries, it's important to be aware that once your package departs the USA, there's a chance you might not receive an update until it's in the hands of your local postal system.

In some cases, this wait can extend to 2-3 months after your order's initial shipment. Please understand that I cannot provide a guaranteed delivery date for your package.

If several weeks have passed, and you still haven't caught a glimpse of your package, I recommend reaching out to your local postal carrier for further assistance.

For our international friends, please be aware that your country might impose customs fees upon the entry of your order. These fees are not covered by Byte Size Treasure and are the responsibility of the buyer. If a package is denied entry and returned to us due to unpaid customs fees, I regret that I cannot refund the original shipping fees.

Additionally, please note that import duties, taxes, and charges are not included in the item price or shipping charges. I recommend checking with your country's customs office to determine these additional costs before making your purchase.

Lastly, it's important to know that I will not undervalue merchandise or mark items as 'gifts' in an attempt to avoid customs charges. This practice is illegal and could jeopardize my business.

Thank you for being a cherished part of the Byte Size Treasure community and for supporting my small business. Your love and support mean the world to me.

If you ever have any questions or need assistance, please don't hesitate to reach out via my contact page, and I'll be sure to get back to you as swiftly as possible.

In the meantime, stay safe and remember to spread kindness wherever you go!